Onecare collects and protects all the information provided on our website to ensure user privacy and safety. Rest assured that all the private information required will only be used in accordance with this privacy policy.

This policy may be updated periodically. Users are encouraged to review the website regularly for any changes, with the latest update being in October 2024.

Data Security

To prevent unauthorized access or disclosure, Onecare employs necessary physical, electronic, and managerial procedures to safeguard and secure all collected information.

How Onecare Uses Information

Onecare collects personal information to provide exceptional customer service and enhance user experience. This data is utilized for the following purposes:

1. Internal Records: Maintaining accurate records for better service management.
2. Order Processing: Tracking and fulfilling orders efficiently.
3. Service Improvement: Enhancing products and customer service based on feedback and behavior.
4. Personalized Communication: Sending relevant promotions, special offers, or updates tailored to customer interests.
5. Engagement Programs: Inviting customers to participate in the #OnecareFans testimonial program and surveys.
6. User Experience Optimization: Improving website functionality for a seamless browsing experience.
7. Loyalty Program Management: Administering loyalty benefits, contests, and events for members.

Data Sharing

Onecare may share personal data with trusted affiliates to facilitate services such as order fulfillment, data analysis, marketing communications, and payment processing. Affiliates are strictly prohibited from using this information for any purposes beyond their specified duties.

Reviews Submission

By submitting reviews, customers consent to the use, publication, and sharing of their information, including but not limited to name, age, gender, location, occupation, and review content, on Onecare’s website and other marketing platforms, once approved by the management, and as may be deemed appropriate by Onecare, without further reference.

Choice - Opt Out

Onecare is committed to protecting customer data. To request data deletion:

• Visit the Contact Us page or click here
• Select Email Us
• Choose Data Deletion Request under ‘How may we assist you?’
• Click Send to complete the request.

To unsubscribe from newsletters or email communications, customers can opt out anytime by visiting the website here.

Onecare is not responsible for illegible, incomplete receipts, or transmission issues. The information required to complete a purchase includes name, date of birth, billing and shipping addresses, email address, phone number, and credit card details.

Credit card numbers are considered confidential and are shared only with authorized payment processors. These details are not stored after the transaction is completed. Other personal information will be securely stored in Onecare’s customer database for future reference and service improvements.

Onecare partners with reliable third-party logistics providers to deliver orders internationally. Orders are processed and shipped within 2-5 business days. Customers will receive tracking details via email upon dispatch; therefore, providing a valid email address is essential.

Delivery timeframes are estimated and not guaranteed, as they are subject to courier conditions.

For undelivered parcels, customers should contact us within 5 days from the delivery date.
*Compensation beyond these periods cannot be assured.

Accurate shipping information is necessary, as changes cannot be made after order confirmation. Once the parcel is handed over to logistic partners, Onecare is not liable for the delivery process and does not take responsibility for the following issues:

1. Delayed item(s) due to reasons beyond control such as; courier service delays, emergencies, adverse weather conditions, or other environmental factors.
2. Non-delivery or missing item(s), due to incorrect postal addresses or contact information provided, and unresponsive or unreachable recipient.

Orders cannot be shipped to P.O. Box addresses, military addresses (APO/FPO), hotel addresses, or areas designated as no-delivery zones.

If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected].

Assumption Of Risk:

By placing an order, customers acknowledge and accept responsibility for the shipping process once the parcel leaves Onecare’s warehouse and in the care of logistics partners. Please be assured that our logistics partners maintain a 98.99% success rate in deliveries.

Delivery issues should be directed to the courier using the tracking information provided. For further assistance, feel free to contact our Customer Support Team at [email protected] to assist you further.

Duties And Taxes

Custom policies vary among countries, and your parcels may be subjected to import duties and taxes. However, rest assured that Onecare will bear those charges.

Do note that the duties and taxes payment will first need to be made by the customer, should you receive the duties and tax requests. Once the payment has been made, you may kindly revert back to our Customer Support Team at [email protected] with the following details below and we will proceed to refund you in terms of E-Voucher, Paypal, or 2C2P according to your preference.

Name -
Order Number -
Proof Of Tax Payment Request -
Proof Of Payment Receipt -

All return and refund requests are subject to Onecare’s approval. Customers should contact [email protected] within 7 days of receiving the item(s), providing the order number, email address, and reason for the return.

Eligible Return Reasons:

1. Incorrect item(s) received
2. Defective item(s) upon receiving

*Please retain the product and packaging until further instructions are provided. Kindly inform Onecare at [email protected] before returning the item; otherwise, the return/refund request will not be processed.

Terms and Conditions:

1. For incorrect or defective item(s), provide proof in the form of images, videos, or other acceptable means as deemed by Onecare. Without this, return and refund requests will be denied.
2. Any requests for incorrect items must be made within 7 days of purchase. Please check items upon receiving them.
3. Defective items are only eligible for refund/exchange if reported within 7 days of purchase. Customers who buy in bulk should inspect items as they receive them. However, items purchased for more than one year will not be eligible for return or exchange.
4. Exchanges for incorrect/defective item(s) will be for the same product.
5. Refunds for incorrect and defective item(s) will be processed upon receiving the returned item(s) under the following conditions:
   - Product(s) must be in its original packaging.
   - Capsules, sachets, boxes, and bottles should be unopened and unused.
6. All shipping fees, including taxes and tariffs during the return process are the responsibility of the customer.
7. Returned items must be packed and received in good condition and will be inspected by Onecare upon arrival. Items received in poor, unpacked, or damaged condition will not be eligible for refunds.
8. Onecare is not liable for parcels lost during the return process, and no refunds will be provided in such cases.
9. Returns are only applicable for items purchased through Onecare Official Website.
10. Monetary refunds will be processed through the original payment method or as a voucher, as per the customer's request.
11. Cashback earned from the returned item(s) will be deducted from the customer's cashback wallet.
12. Used cash vouchers and cashback will be returned in the same value after approval of the return. The new expiry date will match the remaining time from the original voucher or cashback, starting from the reissue date.
13. Items redeemed using cashback points are non-refundable. Cashback redemption is considered final, and no cashback or refunds will be provided for these items.
14. Onecare reserves the right to amend these terms and conditions or terminate the return & refund policy without prior notice.

Refund Processing:

1. Refunds will only be processed after a return or cancellation request has been submitted and approved.
2. Refunds will be processed within 14-20 business days upon receiving the returned item(s) in conditions approved by Onecare.

For assistance, please contact [email protected].

At Onecare, we value our customers and strive to offer a rewarding experience through the cashback program. The following policy outlines how cashback is managed for purchases and returns.

1. How To Earn Cashback
   • Customers will earn cashback for each qualifying purchase made on the Onecare Official Website.
   • Different cashback tier percentages apply based on the total order value and respective membership tier.
   • The applicable cashback percentage and any minimum purchase requirements will be clearly stated on the Onecare Official Website.
2. Cashback Redemption
   
   • Cashback earned will be credited to the customer's cashback wallet within 3 business days after the order is marked as shipped.
   • Customers can use cashback for future purchases on the Onecare Official Website.
   • Cashback cannot be converted to cash and is non-transferable.

For further assistance or inquiries regarding the cashback policy, please contact Onecare Customer Support team at [email protected].

For any inquiries regarding Onecare’s policies or website practices, please contact Onecare Customer Support team at [email protected].