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Money Back Guarantee

Established in 2009, Onecare has been a trusted name in beauty and healthcare, delivering effective products to millions worldwide. By leveraging extensive research, innovative development, and cutting-edge technology, Onecare ensures its natural supplements and skin care products meet the highest standards. Proven by countless positive reviews, Onecare remains committed to excellence, delivering unparalleled beauty and health solutions to its customers.

Natural Ingredients - All products are plant-based, safe for long-term use, and free from harmful additives.

Ingredients Safety - Products are vegetarian-friendly, non-GMO, and free from laxatives, gluten, lactose, and sodium.

Clinically-Tested - All ingredients undergo rigorous testing for safety and efficacy.

Regulated - All formulas and ingredients are regulated by the US FDA GRAS (Generally Recognized As Safe) by the US Food And Drug Administration, and classified as food products.

Safe Manufacturing - All products are manufactured in a GMP-certified facility (Good Manufacturing Practices), compliant with the International GMP standards, and demonstrate a strong regulatory commitment.

Certified - All products are Halal-Certified and Product Safety-Certified.

Onecare is confident in the effectiveness of its products and offers a money-back guarantee if customers experience any adverse reactions or unsatisfactory results, such as a medical condition or an allergic reaction to certain ingredients, from the following products: MOIIVA™, CelloFIT™, Alcalis™, and ORIQUE™.

Customers are encouraged to try the products for a minimum of 1-3 months, as the natural ingredients may take time to show full effects. A balanced lifestyle, including proper diet and hydration, is also recommended to achieve the best results.

Before You Request a Refund:

  1. Consistent Use: Use the product as directed for at least 1-3 months.

  2. Healthy Lifestyle: Maintain a nutritious diet, adequate hydration, and stress management.

  3. Check for Other Factors: Ensure no other lifestyle factors may be contributing to unwanted reactions.

  4. Seek Advice: Contact [email protected] for personalized guidance.

  5. Review Customer Experiences: View testimonials here.

Still Prefer a Money-Back?

If the product does not meet expectations, a 100% refund of the original purchase price will be provided for the following items:

  1. MOIIVA™
  2. CelloFIT™
  3. Alcalis™
  4. ORIQUE™

How To Apply For A Refund:

  1. Download the Refund Application Form (RAF) and fill in the required details.

  2. Email the completed form to [email protected]

  3. Allow 14-20 business days for processing. Notification of approval or rejection will be sent via email. This will depend on whether the refund request meets the requirement, as well as the terms and conditions.

  4. Upon approval, return the item within 30 days of the refund application approval date. Kindly ensure that the item is packed and returned in good condition.

  5. Refunds will be granted within 14-20 business days, once the returned package has been well-received and approved by Onecare management.

  1. All money-back requests are subject to Onecare’s review and approval.

  2. Refunds are only available under specific conditions for the following products:

    • MOIIVA™ - No improvement in gut health.
    • CelloFIT™ - No reduction in cholesterol, visceral fat, or blood sugar.
    • Alcalis™ - No improvement in uric acid levels, gout pain relief, or reduction of urate crystals.
    • ORIQUE™ - No noticeable enhancement in skin texture, acne, or pigmentation.

  3. Money-back requests must be made within 90 days from the product delivery date. Requests submitted beyond this time frame will not be eligible.

  4. If it's an allergic reaction, customers must report allergic reactions within 3-5 days of receiving the product.

  5. A certified doctor’s note or medical test results confirming the allergic reaction are required. Alternatively, before-and-after photos or other supporting data may be requested to support the claim as well.

  6. Each customer may only return one unit of the same product, even if purchased as part of a bundle. Refunds will be limited to the value of one item only.

  7. Products returned must have at least 20% of their contents remaining.

  8. Original shipping fees and vouchers used during purchases are non-refundable. Any cashback used to purchase a money-back item will be reimbursed to the account accordingly.

  9. Customers are responsible for all return shipping costs, including delivery fees, taxes, and tariffs.

  10. Products returned after 30 days from refund application approval are not eligible for refunds.

  11. Customers must use a traceable shipping method for returns to safeguard against loss or damage. Onecare is not liable for any logistical issues, including losses, damages, or delays during the return process.

  12. Refunds will be processed within 14-20 business days of receiving the returned product in good condition.

  13. Refunds will be issued via the original payment method (e.g., PayPal, 2C2P, iPay88, Atome, Bank Transfer) or as an e-voucher upon request.

  14. The money-back guarantee is not applicable in Indonesia and Vietnam.

  15. Onecare reserves the right to reject any request that does not meet the stated requirements.

  16. This policy is subject to modification, suspension, or termination at Onecare’s sole discretion without prior notice